This inability to cleanly address multiple user profiles results in:Ģ.1 Violation of security best practices because it obscures tracability of action on the network.Ģ.2 When each user has their own system login, Eaglesoft forces you to go in and make sure that each person is individually setup to leverage common resources like X-Rays, Oral Cameras, etc. It is already a requirement in PCI, and expect that in future HITECH updates that multi-factor authentication, i.e. other risk, the product can be and should be able to easily adapt to an environment where each practice user has their own unique network login. While I understand that this is normal behavior in historical practices, and even today in smaller practices who choose simplicity vs. The second security flaw is that it is predicated on an idea that all users are using a shared credential at the workstation.
Eaglesoft faq patterson windows 7#
There is absolutely no reason, except for lazy coding practices, that in 2018 and Windows 7 and higher platforms that Eaglesoft cannot easily adapt their Win32 UI to run without fear of error when the user is logged onto the workstation as nothing more then a local system or domain User.Ģ.
Eaglesoft faq patterson code#
Wev've been forced to do heavy network segmenting as a mitigation tactic so that we could contain an outbreak or other malicious code providing us sufficient time to detect and respond.
That is because our staff move between 11 treatment rooms. Further, if a practice user shoul inadvertantly stumble upon something from the internet that our Symantec Endpoint protection should miss, this single issue creates a condidiotn where the malicious code can propogate across the network faster then we could contain it. As a result of this requirement - we cannot sufficiently lockdown our computing environment to sufficiently address Change Management. The product forces you to have your practice users have local administrative privileges on the workstation - This runs completely counter to the "least privilege" principal of security that states that a user should have the absolute least amount of privileges required to perform a set of tasks. I was politely told "no thank you" and that "they had no intention of addressing the issues in the near future." That was in Oct 2017. Prior to posting this review, I reached out to Patterson notifying them of these issues, and offering to partner with the organization to address. However, other basic security best practices, Patterson has demonstrated absolutely no desire or willingness to address. Our practice has spend multiple thousands of dollars and increased network complexity, in order to mitigate, to our risk assessment satisfaction, and address both our HIPAA HITECH and PCI compliance obligations ariybd these basic issues.ĮagleSoft did take steps in version 18 to improve the security of its database and protect patent data at rest which was both commendable and expected under HIPAA HITECH.
Eaglesoft faq patterson software#
Users can also integrate the platform with various third-party imaging software such as Planmeca, Sidexis Imaging, Soredex, and more.Īs the Chief Security Officer and Director of IT for a mid-size dental practice, and as someone who manages Product Management for delivering enterprise security products for some of the largest organizations in the world, for all the good that Eaglesoft potentially provides to a practice, there is no way in good conscience I could / would recommend the product based on its inability, and the company's lack of desire, to address basic issues that contribute to poor security. Employees can also automate account ageing reports, highlight transactions in ledgers and generate invoices.Įaglesoft allows clinics to manage charges for single or multiple family members, view patient’s balance and payment status, and apply payments to a specific line item in a patient’s history.
It helps professionals manage care plans, distribute payments across multiple accounts, and set up supplemental insurance plans for patients.
Dental practitioners can set up notifications concerning patient’s care or records, re-list appointment deleted from schedules, and book family appointments. The application enables practitioners to create coverage books and estimate the amount to be paid by insurance providers. Features include performance metrics, reporting, billing statement creation, appointment queue management, and patient arrival tracking. Eaglesoft is a dental practice management solution that helps clinics assists with medical charting, patient scheduling, and insurance claims processing.
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